Homeowner Information | Customer Care

Welcome to the Family

We're here for you.

Congratulations! You are now part of our family of homeowners. For over 50 years we have built dream homes for customers across the Puget Sound region and our service commitment to you doesn't stop at closing.

Our 1 year / 6 year warranty program is one of the best in the region. We are here to answer your questions and offer in house services to all our homeowners. Our private homeowner portal will provide you with the latest information about homes maintenance, the hottest design trends, and keep you up to date on events from around your neighborhood and community.


Maintenance Cutaway

Learn more about key maintenance items by location, scroll down to see information in list form.
Maintenance Guide Cutaway Rendering

Maintenance Cutaway

Click on the numbers on the cutaway to learn more about key maintenance items by location, or scroll down to see information in list form.
Maintenance Guide Cutaway Rendering
  • 1

    No. 1 | Air Conditioner

    Start A/C twice during winter months. This helps keep mechanical parts from sticking.

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    No. 2 | Attic

    Check attic annually for proper ventilation and moisture control.

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    No. 3 | Bathroom Caulk

    Seal joints annually; this prevents leaks, dry rot, mold and mildew.

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    No. 4 | Crawl Space

    Inspect crawlspace annually and verify that it is dry. This helps to avoid more expensive repair costs.

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    No. 5 | Decks

    Inspect deck surfaces for cracks in coating, loose boards and surface sealers. Minor maintenance and repairs are important to extend deck life.

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    No. 6 | Doors & Sliding Glass Doors

    Vacuum monthly & clean tracks to keep doors operating smoothly.

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    No. 7 | Drainage (Exterior)

    Keep drains from backing up and flooding during the rainy season. Make sure debris is removed from all areas of the yard and near exterior drains. Perform annually.

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    No. 8 | Drywall (Cracks & Nail Pops)

    Set screw pops, caulk and paint. This improves appearance of finished interior walls. Inspect annually.

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    No. 9 | Fences (Inspection & Repair)

    Power wash, remove moss and mildew. Re-stain when necessary. This will help retain privacy and security, and will prolong the life of the fence.

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    No. 10 | Furnace Filter Change

    Change four times per year to help remove dust and pollen from interior air. This is critical for furnace operation and efficiency.

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    No. 11 | Garage Door Systems

    Lubrication promotes smoother, less noisy operation; extends system life. Should be done twice a year.

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    No. 12 | Garbage Disposal

    If disposal stops running check and push reset button underneath sink. Unplug disposal, insert hex key if necessary. This will restart disposal. Do not place items in the disposal that will stick or damage the blades.

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    No. 13 | Gutters & Downspouts (Clean)

    Remove leaves and debris from gutters and downspouts at least twice per year or after a storm. This prevents overflow and potential water leaks or damage.

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    No. 14 | Insect Control

    If detected and treated early, it will prevent structural damage and control annoying pests. If found, treat quarterly.

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    No. 15 | Irrigation Sprinklers

    Direct water spray from sprinkler heads as landscape matures. This will eliminate excess watering, and staining of exterior walls and dry rot of structures. Drain and winterize sprinkler system.

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    No. 16 | Landscape

    Landscaping should be inspected routinely and properly maintained each season.

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    No. 17 | Plumbing Fixtures

    If fixtures are unused for an extended period of time, run water to prevent dry trap. Check interior and exterior faucets for leaks twice yearly. Clean aerators and replace washers if necessary.

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    No. 18 | Roof (Inspection/Maintenance)

    Inspect roof annually and after wind/storm events. This will help prevent leaks and premature roof replacement. Consult a roofing expert for inspection and repair.

    Close
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    No. 19 | Sink Trap Cleaning

    Clean four times per year. This will help avoid backups and plugged drains and promotes sanitation. Use only cleaners recommended by the manufacturer.

    Close
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    No. 20 | Tile Grout

    Seal grout with a high quality sealant. Cracked grout should be repaired. This improves appearance and prevents leaks. Inspect and caulk the joints annually. This prevents dry rot, mold and mildew.

    Close
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    No. 21 | Trim & Siding

    Caulking and painting keeps your home water tight. It improves appearance, extends major maintenance periods, and reduces the chance of mold and mildew. Inspect annually.

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    No. 22 | Windows/Glass

    Broken seals reduce the ability to properly insulate. Replace glass when foggy. Check annually.

    Close
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    No. 23 | Windows Mainentance

    Clean tracks & weep holes twice a year to keep windows sliding freely. This helps avoid standing water in tracks and potential leaks.

    Close

Maintenance Guide

This guide lists all maintenance items noted in the above rendering.
Start A/C twice during winter months. This helps keep mechanical parts from sticking.
Check attic annually for proper ventilation and moisture control.
Seal joints annually; this prevents leaks, dry rot, mold and mildew.
Inspect crawlspace annually and verify that it is dry. This helps to avoid more expensive repair costs.
Inspect deck surfaces for cracks in coating, loose boards and surface sealers. Minor maintenance and repairs are important to extend deck life.
Vacuum monthly & clean tracks to keep doors operating smoothly.
Keep drains from backing up and flooding during the rainy season. Make sure debris is removed from all areas of the yard and near exterior drains. Perform annually.
Set screw pops, caulk and paint. This improves appearance of finished interior walls. Inspect annually.
Power wash, remove moss and mildew. Re-stain when necessary. This will help retain privacy and security, and will prolong the life of the fence.
Change four times per year to help remove dust and pollen from interior air. This is critical for furnace operation and efficiency.
Lubrication promotes smoother, less noisy operation; extends system life. Should be done twice a year.
If disposal stops running check and push reset button underneath sink. Unplug disposal, insert hex key if necessary. This will restart disposal. Do not place items in the disposal that will stick or damage the blades.
Remove leaves and debris from gutters and downspouts at least twice per year or after a storm. This prevents overflow and potential water leaks or damage.
If detected and treated early, it will prevent structural damage and control annoying pests. If found, treat quarterly.
Direct water spray from sprinkler heads as landscape matures. This will eliminate excess watering, and staining of exterior walls and dry rot of structures. Drain and winterize sprinkler system.
Landscaping should be inspected routinely and properly maintained each season.
If fixtures are unused for an extended period of time, run water to prevent dry trap. Check interior and exterior faucets for leaks twice yearly. Clean aerators and replace washers if necessary.
Inspect roof annually and after wind/storm events. This will help prevent leaks and premature roof replacement. Consult a roofing expert for inspection and repair.
Clean four times per year. This will help avoid backups and plugged drains and promotes sanitation. Use only cleaners recommended by the manufacturer.
Seal grout with a high quality sealant. Cracked grout should be repaired. This improves appearance and prevents leaks. Inspect and caulk the joints annually. This prevents dry rot, mold and mildew.
Caulking and painting keeps your home water tight. It improves appearance, extends major maintenance periods, and reduces the chance of mold and mildew. Inspect annually.
Broken seals reduce the ability to properly insulate. Replace glass when foggy. Check annually.
Clean tracks & weep holes twice a year to keep windows sliding freely. This helps avoid standing water in tracks and potential leaks.

My Warranty

What is the warranty on my new home?

You have a full one-year warranty on your home and a six-year structural warranty. Any cosmetic issues must be noted at the pre-closing walkthrough orientation.

Warranty Request

Don't worry it's simple!

We have a user friendly customer service website with your own user name and password. Just enter the items and choose a convenient date and time and our service representative will meet you at the confirmed day and time.

If you have received your login credentials, use the button below to log into our Homeowner portal.


Contact us with any questions!

Our customer service team is always here to help. Please give us a call at (425) 644-2323 during regular business hours 9am-3pm. For after hours emergencies, please call our after-hours number (206) 230-7971. For non-critical warranty items contact customer service at customerservice@murrayfranklyn.com or use the form below!